You're Invited: Mastering Complaint Handling & Resolution

📅 Date: Wednesday, September 11
🕟 Time: 4:30 PM – 5:30 PM
📍 Location: Rockford Public Library

The Better Business Bureau, in partnership with the Rockford Public Library, invites you to a special business forum focused on one of the most critical components of long-term success - complaint handling and resolution.

Every business receives complaints—but how you respond can make all the difference in building customer trust, loyalty, and a strong reputation.

At this FREE event, you’ll gain practical tools and real-world insights to help you:

• Effectively manage customer complaints
• Turn negative feedback into positive outcomes
• Strengthen your customer service approach
•  

You'll also learn about valuable resources and support available through both the BBB and the Rockford Public Library to help your business thrive.

Don’t miss this opportunity to build trust and sharpen your customer service strategy! RSVP today to reserve your spot-space is limited.